Case Study Summaries

Below are case studies anonymised inline with NDA agreements.

Reduced Test Support Department Defects from 50% to 8%, and late deliveries from 30% to 2%.

By restructuring the preparation workflow and implementing strict readiness checks, we reduced weekly test defects and increased operational reliability substantially within the department that remained consistent.

The predictable environment to create truly Elite technical teams!

The most important thing within a team that works together every single day, is having a predictable environment that all the goings on feed into. But 90% of technical teams within most sectors simply do not have this.

Planned work, last moment absence, fires that need putting out, improvement activity and most importantly a chance to be heard as a team member. All of this should be fed into a predictable environment so transparency is present, ideas are listened to, progress and achievements can be celebrated, TOGETHER!

When a team gets this predictable environment everything else falls into place. It simply becomes the thing that everything revolves around.

Operational readiness!

Does it stop issues happening within the tech teams or customers, nope, but it does help solve and mitigate the impact of them, and keep the team from going into a sink hole of team depression…. that’s how it feels when every day has a different structure from the day before and will have the day after leading to things being missed, fingers being pointed and ultimately feeling like you’re in a plane and the pilot just jumped out.

I’ve met plenty of great technical teams through my 20 years across engineering, automotive and the R&D world, but 90% had something in common that always seemed obvious to me that was missing. To put it simply, a predictable daily rhythm to capture operational goings on.

Things like, something went wrong at 8am, doesn’t get flagged until 2pm, result is delayed or cancelled build, delivered work or test equalling unhappy customer, team and lost revenue.

Or

Someone has come up with a great game changing idea, it doesn’t get captured and then they feel dejected to go any further. Why bother again.. you end up accidentally killing individual innovation through an operational gap.

Build or test plan changes and that info stays with somebody for the rest of the day because the system isn’t there to immediately capture it and they were too busy stomping other fires out anyway.

What I implement isn’t just a daily rhythm and routine, it’s more than that! I embed a platform to enable team self-worth, a chance to be listened to, a chance to celebrate together when things go right and discuss when things go wrong.

At the core is the three pillars, The Pulse, The Engine, The Evolution, but what that enables within a team is truly transformative, that’s just the foundation that clear organisation, accountability, predictability are built on to enable a team to become truly elite together.

Not having this in place at best will be a team that’s just getting through each day firefighting but surviving, and at worst employees will be leaving and clients shortly after.

Technical teams that just get through, and Elite teams that when you walk into the room you feel you just fell into the back of a Rolex watch because everything is just so well done. That’s the difference!